File A Claim

We are sorry you are experiencing difficulties with one of our products. Our lifetime warranty will cover any item that is defective, broken or which has stopped working properly. Please fill out the form below and Customer Service will send you payment instructions for the shipping and handling1 fee for the exchange if it has been longer than 30 days since your purchase. Be sure to submit or email a picture of your receipt along with a picture of the tool with the power cord cut to Customer Service at as soon as you pay the return shipping & handling fee to have your claim processed.

Once we have received your pictures and shipping & handling fee we will replace your tool2 and ship a new one back to you. Please note that your warranty claim will not be processed until the pictures of the receipt and the defective item with the power cord cut have been received by our Customer Service Team.

If you have any other questions, feel free to email us at: 

1LeChic is not liable for items lost in transit once goods have shipped. If your package has not arrived within a reasonable time period, we will help you track your package to the best of our ability. Delivery can only be guaranteed with a signature confirmation.
2If your product qualifies under warranty, it will be replaced with the same size and color. If the same color and size are no longer available, it will be replaced by one of similar size and color and will not be of a lesser MSRP value. Requested substitutions will not be honored.

Total Costs To Cover Shipping & Handling Back To You

Please note: These costs are for US customers only. If you are an international customer please contact customer service DIRECTLY for S&H fees.

Please follow up with Customer Service at for payment instructions, for any questions or to check the status of your return. 

  • IoniK Ceramic Flat Iron $34.99
  • Tres Chic Heated Comb $34.99
  • Tres Chic Luxe Heated Comb $34.99
  • Styliste Digital Titanium Infrared Flat Iron $34.99
  • Petit Pro Wireless Flat Iron $34.99
  • Zephyr Salon Turbo $128.00
  • Helix Infrared Styler $44.99
  • Twisters $29.99
  • Super Curl $44.99