(1) Make sure the email address provided is correct and up-to-date. It could be that the emails are being sent to the wrong address.
(2) Check your junk/spam folder for emails from us. Make sure to add us to your contacts to ensure that the emails come directly to your inbox.
If you have done the two steps above and you still are not receiving information from us, please contact our Customer Service Department at firstname.lastname@example.org to assist you with this issue.
We are sorry you are experiencing difficulties with one of our products. Our lifetime warranty will cover any item that is defective, broken or which has stopped working properly. Please fill out the form below and submit payment to cover the shipping and handling1 fee for the exchange. Be sure to email a picture of your receipt along with a picture of the tool with the power cord cut to Customer Service at email@example.com as soon as you pay the return shipping & handling fee to have your claim processed.
Once we have received your pictures and shipping & handling fee we will replace your tool2 and ship a new one back to you. Please note that your warranty claim will not be processed until the pictures of the receipt and the defective item with the power cord cut have been received by our Customer Service Team.
If you have any other questions, feel free to email us at: firstname.lastname@example.org.
1LeChic is not liable for items lost in transit once goods have shipped. If your package has not arrived within a reasonable time period, we will help you track your package to the best of our ability. Delivery can only be guaranteed with a signature confirmation.
2If your product qualifies under warranty, it will be replaced with the same size and color. If the same color and size are no longer available, it will be replaced by one of similar size and color and will not be of a lesser MSRP value. Requested substitutions will not be honored.
We can say with full confidence that wearing your Le Chic Halo Extensions will not damage your hair. They have been designed to fit comfortably without the need of weaving, clips or glue. They come with an easily fitted wire that sits comfortably beneath your own hair. The best part is you can enjoy a full head of voluminous hair with just one Halo Extensions in minutes, versus sacrificing hours in the salon chair.
Q: HOW WILL MY LE CHIC HALO EXTENSIONS STAY IN PLACE?
Your Le Chic Perfect Fit Halo Extensions are designed to be custom fitted. They sit on top of your head like a Halo. The wire sits about an inch to three inches behind your hairline. After you pull your hair out and over the wire, the weight of your natural hair lying on the halo extension will keep it secure and in place. There are also optional clips included that you can attach to your halo extensions and use if you want to.
Q: CAN I WEAR THE LE CHIC HALO EXTENSIONS WITH MY CURRENT EXTENSIONS?
Absolutely! You can wear multiple extensions at one time for a fuller, more voluminous look.
Q: HOW LONG WILL MY LE CHIC HALO EXTENSIONS LAST?
Q: CAN I COLOR MY LE CHIC HALO EXTENSIONS?
Definitely. We do however recommend having your stylist do the coloring so they can blend them in to a perfect match with your current color. If you are going to dye at home, we recommend doing a strand test in a discreet part of the halo extension first as all dyes work differently.
Q: CAN I SLEEP IN MY LE CHIC HALO EXTENSIONS?
We don't recommend sleeping in your halo extensions. Since they are so easy to remove and put back on, we recommend hanging them while to sleep to preserve their style.
Q: CAN I SWIM IN MY LE CHIC HALO EXTENSIONS?
We do not recommend swimming in your Le Chic halo extensions unless you are using the included optional clips. If you go underwater the extensions will float up to the top.